That’s interesting to hear Paul Wallas! I think it depends a lot on context as well. We built a chatbot to represent a city — and decided that a generic name, and no gender suited the job at hand. It’s clear that its a bot, and it’s clear what role it has. In this context it will be communicating with a range of people so it needs to be a generalist. In saying that, the bot still has a strong personality and tone of voice that comes through. For other contexts, like for example brands who have niche audiences, bots with gender, human names and qualities might be more suitable to increase engagement.